Reset a User's Forgotten Password
Passwords are encrypted in the databases and there's no way to recover them if they're forgotten. Instead, users who have forgotten their password are instructed to contact the webmaster and request a new one to be set.
Check the Request
Before setting a new password, the webmaster should check that the user requesting the reset is who they claim to be. In the ideal case, the user would:
- State their name and ICU number (which would match when checked in the players list).
- Send their request from the same email address as used for their login username.
- Correctly quote their last season ticket (see here to find out how to check the validity of season tickets).
If a request is received that is lacking any of the above, the webmaster should use their own judgement when deciding whether to proceed. Note that if a valid season ticket is quoted but it's ICU number doesn't match the user's, then the request should be regarded with suspicion.
There are two ways of reseting the password, differing only in how long before both websites (www and ratings) acquire the change.
Update via the Ratings Site
The quickest way is to perform the reset from the ratings site because, immediately after the change is made, it's synchronized from the ratings database to the www database.
- Login as the webmaster to the ratings site.
- Find the user in the Users list (under Admin).
- Click on their email address.
- Click the edit icon (looks like a pencil and paper).
- Think up a new password and enter it in the New Password field.
- Click Update.
- Send the user their new password and suggest they invest in a password manager app.
Update via the This Site
This method will update the www database immediately but the update to the ratings database won't happen until the hourly sync runs. If you use this method, warn the user that their new password won't work on the ratings site for an hour.
- Login as the webmaster to this site.
- Find the user in the Users list.
- Click on their email address.
- Click the Edit button.
- Think up a new password and enter it in the Password field.
- Click Save.
- Send the user their new password and suggest they invest in a password manager app.